At Yoga et Bien-être, we are committed to providing high-quality digital wellness services designed with care, professionalism, and attention to each client’s individual needs. Due to the personalized and digital nature of our services, specific refund conditions apply as outlined below.
By purchasing any service from Yoga et Bien-être, you acknowledge and agree to the terms of this Refund and Returns Policy.
Digital Service Nature
All services provided by Yoga et Bien-être are delivered in digital format. These include personalized yoga plans, digital guides, structured wellness programs, and related materials delivered electronically.
Because digital services and personalized plans cannot be physically returned and require preparation, analysis, and professional time investment, refunds are subject to the conditions described below.
Personalized Services
Our personalized yoga plans are created specifically based on the information provided by the client. Once the preparation process has begun, the service is considered customized.
Refunds are not available under the following circumstances:
— after the personalized plan has been delivered
— after preparation or development of the personalized plan has started
— if the client decides not to use the service after delivery
— if the client changes their mind after purchase
— if the client expected results different from their personal expectations
The time, expertise, and professional resources involved in creating personalized services make them non-returnable once work has commenced.
Non-Personalized Digital Products
For non-personalized digital products, refunds may be considered only if:
— the product was not delivered, and
— the client contacts us within 48 hours of purchase
Once digital materials have been delivered or accessed, the service is considered fulfilled and non-refundable.
Incorrect or Incomplete Information
Yoga et Bien-être is not responsible for outcomes affected by incomplete, inaccurate, or incorrect information provided by the client. Refunds will not be issued in such cases.
Clients are responsible for providing accurate and complete information when requesting personalized services.
Technical Issues
If you experience technical difficulties accessing your purchased materials, please contact us. We will provide assistance and ensure proper delivery of your service.
Technical access issues alone do not qualify for refunds if the service has been successfully delivered.
Duplicate Purchases
If you accidentally purchase the same service more than once, please contact us within 48 hours. Verified duplicate purchases may be eligible for a refund.
Unauthorized Transactions
If you believe a purchase was made without your authorization, please contact us immediately. We will investigate the matter and provide appropriate assistance.
Refund Request Process
To request support regarding your purchase, please contact us at: support@yoga-et-bien.best
Please include:
— your full name
— your order confirmation
— description of your request
Each request will be reviewed individually.
Policy Acceptance
By purchasing any service from Yoga et Bien-être, you confirm that you understand and accept that:
— our services are digital and personalized
— digital services cannot be returned
— personalized services are non-refundable once preparation has started
— refunds are limited to specific situations described above
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